As an Atlassian Gold Solution Partner, we are at your side with our extensive expertise and many years of experience to help you optimize your work processes and increase your efficiency. Since 2014, the ISO-Gruppe has been actively using products from the Atlassian toolchain - both for agile software development and as a service desk for our customer communications and as a service management tool.
Atlassian is the leading provider of software solutions for teams and enterprises. With products such as Jira Software, Jira Service Management and Confluence, Atlassian provides innovative tools that enable teams to collaborate, manage tasks, share knowledge and successfully deliver projects.
As a certified Atlassian partner, we are experts in implementing, customizing and integrating Atlassian products into your existing infrastructure. We help you understand your unique requirements and develop customized solutions that are tailored to your exact needs.
Our team consists of highly qualified Atlassian experts who have a deep understanding of the products and how they can be used. We can help you install, configure, train and maintain Atlassian tools, and provide expertise and guidance to ensure you get the most out of Atlassian products.
Whether you are already using Atlassian products and want to optimize them, or you are just starting to learn about the capabilities of the Atlassian platform, we are your trusted partner. Together, we'll take your collaboration and productivity to a new level.
Learn more about our Atlassian portfolioAtlassian consulting: Our services at a glance
- Migration support
- Migration of existing systems (Server and Data Center) to the Atlassian Cloud
- Migration of data from third-party and existing systems to your new Atlassian infrastructure
- Cross-application
- License management for Data Center and the Atlassian Cloud
- Tailored trainings and workshops customized to your needs
- Development of authorization concepts for all deployed Atlassian products
- Needs analysis and evaluation (e.g., expanding your existing system with add-ons from the Atlassian Marketplace)
- Configuration of targeted communication and notification channels (e.g., email, Microsoft Teams, Slack, OpsGenie, etc.).
- Integration of external user directories, such as Active Directory, ADFS, Azure AD, Google Workspace, and others via SAML SSO
- Operations
- Support for first-time setup, configuration, and administration of your Atlassian products
- Performance analysis and optimization for the Cloud and Data Center editions
- Customized support services (1st, 2nd, and 3rd level support according to your needs)
- Housekeeping and system clean-up following Atlassian’s best practices
- Implementation of a backup and recovery strategy
- Jira Software and Jira Work Management
- Analysis and translation of intricate business processes into efficient workflows.
- Seamless integration with third-party systems for automated data exchange, enabling smooth communication with platforms such as HubSpot, GitLab, SCSM, Luy, in-house software, and more.
- Assistance in establishing and organizing intricate project structures within Jira
- Guidance and support in automating repetitive tasks through the utilization of automation rules and scripting, streamlining and simplifying routine activities.
- Jira Service Management
- Thorough analysis of current workflows; conceptualization and implementation of Service Desk projects following ITIL guidelines
- Streamlining service delivery by automating repetitive process steps within the Service Desk, ensuring efficiency and faster resolution times
- Confluence
- Establishing a cohesive knowledge base with Confluence, fostering seamless information sharing across your organization
- Assisting in the consolidation of existing tools into Confluence, streamlining documentation processes and promoting collaboration
- Creating and managing (cross-project) document templates and macros, enhancing efficiency and standardization
- Implementing document workflows and optimizing the review and approval processes for better document management
- Establishing an internal intranet as a centralized platform, providing a robust foundation for seamless access to company-wide information and resources.
- Setup of an internal training and learning center, facilitating the organization and delivery of training sessions within the company
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