ISO Travel Solutions at the Arabian Travel Market

At this year’s ATM in Dubai ISO introduces for the first time ever their new "ISO Dynamic Travel Components" strategy. Two recent developments form the basis for this new strategy: 
Firstly, ISO has developed several new solutions as fully web based systems. All developments are done as Java components (J2EE) and thus can be used web-based and integrated in a service-oriented architecture (SOA). As a result ISO can offer a new tour operator solution (Pacific), a travel web portal with full SAP integration (Atlantic) and a Customer Relationship Management System (Emerald).

Pacific 
ISO has developed a new IT solution for tour operators called "Pacific". This is a software kit that allows tour operators to adapt the system to their individual needs. It has an extremely fast performance, is web- and component-based built on a service-oriented architecture.

• Modern Booking Kernel, engineered for high volume load and optimal system performance
• Multi GDS Engine for the flexible connection to external flight, rental car and hotel systems
• Adaptable Internet Booking Engine
• 100% Java Components, based on Standard J2EE Application, Server completely browser based
• Developed with automated quality assurance tool (nightly regression tests, code coverage analysis, etc....)
• Model driven, automated code generation
• Oracle Database
• Absolutely independent, because of usage of Open Source Frameworks

Atlantic for the SAP market 
ISO is hospitality solution provider for SAP and offers with Atlantic (powered by SAP Netweaver®) the perfect integration of touristy components in worldwide SAP standard solutions. Atlantic is also based on “ISO Dynamic Travel Components” and is perfectly qualified for tour operators who already use SAP or are planning to use it. 
For many years, ISO has been developing SAP based solutions for international airports. Now, ISO continues this successful strategy in the tourism sector and any company using SAP or interested in using SAP can get a tourism IT solution, in connection with SAP ERP. As a member in the SAP Advisory Group "Platform Thought Leadership Council" ISO is in the position to test and use newest technologies within the SAP platform. 
The SAP Netweaver® Enterprise Portal provides a consistent user interface for all tour operator workflows and allows optimised and highly integrated operations. The SAP Web Application Server guarantees scalability and reliable availability also with heavy load transactions. 
With the purchase of the majority shareholding of the German Faber-Castell Consulting ISO made another consistent step for providing not only professional software and consulting services for customers using SAP, but also offering hosting services for SAP solutions in tourism.

A new Service Oriented Architecture approach to a component based CRM for tour operator and tourism portals 
ISO furthermore presents the newest release of Emerald, the CRM solution especially designed for the tourism industry. Emerald is now also based on the components of the “ISO Dynamic Travel Components” framework. Powerful campaign management functionalities, the perfect integration of tour operator solutions and an improved business partner management top the new release of Emerald off.

Amadeus uses CRM components from ISO 
Amadeus has chosen CRM components from ISO and already integrated them in their middleware. ISO therewith continues its successful partnership with Amadeus not only in Germany but also at international level. The first productive use is planned for the first quarter 2008 in Germany. Amadeus considers CRM as a central element in the further development of its distribution channel "Amadeus Selling Platform" to a marketing and retail solution for their currently 380.000 users worldwide.

Why Business Charter & Aircraft Management from ISO? 
ISO currently works on a new Business Charter & Aircraft Management software which offers a whole-in-one solution for the different business units of your company. It supports you from receiving a quote, proposal generation, managing the aircraft and crew, organizing all services for the customer, preparing of trip documents up to the invoicing. 
Newest portal technology gives you a transparent overview of the process steps so that you never loose the focus of your business objectives. 
The Aircraft Management module offers functionalities for managing the aircraft, optimizes the aircraft administration und helps with a detailed scheduler to decrease the maintenance waiting time. 
With the Crew Management module you can improve your resource planning and it offers a state overview for a fast reacting of supply shortfall. 
The availability engine ensures fast and reliable information about the availability and price of a requested quote which can easily be converted into an attractive / good looking offer. Thus economies of cost and time can be achieved. 
An integrated Customer Relationship Management module enables you the systematic gathering of common as well as specific customer data e.g. personal preferences. The connection with every single quote and interaction from the past gives you the opportunity to take care of the wishes of your demanding passengers. In the same way all business partner contacts can be stored centrally in the system which is protected with a security management. 
Extensive campaign functionalities help you to increase the customer loyalty and the process of acquisition of new customers. All stored data can be aggregated through the dashboard. This gives you a powerful overview of the historical data of the company and helps you to make decisions and a more precise forecast. 
As Business Charter & Aircraft Management works internally with a workflow management system it can be easily adapted to your processes, requirements and special needs. The Business Charter & Aircraft Management solution is developed on a module based approach whereby also new functionality can be integrated easily or you can use only the relevant single components inside your existing applications. This web based approach of our suite supports an easy access from all over the world at any time. You only need one installation and every department has access to the same data. Also 24/7 support and on-call service are possible without any restrictions.

Software service strategy for SME (Small and Medium sized Enterprises) in the Tourism industry 
ISO announces a new software service strategy for small and medium sized enterprises in the tourism and hospitality industry. ISO’s solutions are already used by many renown companies all over the world, the customer list includes the Emirates Group, Etihad Holidays, TUI, Thomas Cook, Amadeus, Air Canada Vacations, to name but a few. In the past ISO’s main focus was on the large players in the market, mostly because these organizations have their own IT teams and infrastructure to handle the comprehensive solutions from ISO. These solutions are state-of-the-art systems for tour operators, airlines, hotels, etc. They offer a tremendous functional scope and automate up to 80% of all processes of a tourism company. Due to their complexity the systems had required a local installation and a local IT team to administrate and manage the solutions. This made it rather hard for smaller and medium sized companies to fully benefit from these solutions as well. 
Secondly, ISO is now also in the position to offer hosting services for all solutions. This means all systems are hosted in ISO’s own environment in Germany without any need for local installation on the users’ PCs. Thus any organization of any size can get easy access to the market-leading solutions of ISO. The user only needs a web browser and can use any function from any place in the world. 
With this new strategy ISO aims at the hundreds and thousands of smaller and medium sized businesses all over the world in the tourism industry. Especially in the growing Asian and Middle Eastern markets.

Hotel solution MONACO 
MONACO was extended by a 2-way-OTA-connection to reservation systems as well as by an integrated package handling tool. With the integrated yield management the hotelier has now the possibility to administer all connected systems automatically with up-to-date availabilities and prices. It is also becoming more and more important for hotels to offer their customers WLAN connection in the hotel rooms. Therefore MONACO now provides for an interface to WLAN system, in order to create user accounts, passwords and – if necessary – invoices / charges for the usage. 
First installations show that a PMS-solution based on the components strategy is also the right way into the future.

New Local ISO Sales & Support Office in Dubai 
ISO – being a German software solution provider – has been delivering IT systems and know-how to the Middle East for many years. Renown companies in the region such as Emirates Holidays, Dnata and Etihad Holidays rely on our IT solutions, so that ISO can claim to have a relevant impact on the tourism industry in the Middle East. 
In the past the support for our Arabian customers was delivered from Germany. However the different working week and the different time zones have forced us to establish special operating procedures in Germany to deliver the support in the expected quality. In order to improve the complete situation and to get even closer to our customers, ISO decided to open up an office in Dubai. Here we can provide local support in the same time zone and with close personal contact. At the same time, the office will be used as a sales subsidiary to promote our solutions and know-how in the Middle East. 
The office is in its opening stage and is just waiting for the official confirmation from the UAE government. It will be located in the free trade zone of the Dubai Internet City. The organization will be managed by the newly appointed Business Development Manager Michael D'Souza, a tourism- & IT- expert who has worked in the travel and airlines industry in the Middle East for over 15 years. Before that he has also worked for over 10 years with the leading Global Distribution Systems such as Worldspan and Sabre in Saudi Arabia and Abacus in India."

Partnership with AddressDoctor 
ISO is launching a partnership with AddressDoctor at the ATM. ISO hospitality products will be offered with the AddressDoctor functionality of global address management to complete address data for 240 countries and territories. Especially for our CRM and PMS product this partnership will guarantee our clients a maximum of data quality. 
AddressDoctor has been setting the standard in global address management since 1994 and already assists more than 500 companies world-wide to improve the communications with their business partners.

Visit us in hall 1 stand TT 345 at the ATM in Dubai to find out more.

For further information do not hesitate to contact us:

Press contact: 
Ralf Regner 
Tel: +49 / 911 / 995 94-0 
ISO Travel Solutions GmbH 
Eichendorffstraße 29 
D-90941 Nuremberg

Or contact Michael D’Souza, the Business Development Manager in our new Dubai Office 
Or contact our German Sales Director Markus Kretschmer