During the pandemic, forward-thinking tour operators used the time to prepare for the increased demand for holidays after the pandemic. This was also the case for Upstalsboom Hotel + Freizeit GmbH & Co. KG, which expanded with the newly created tour operator brand UPTOUR. The company was looking for a flexible reservation system for UPTOUR that could be used to put together attractive packages consisting of accommodation and additional services. The goal was to offer these packages through various travel agency and online sales channels.

ISO Travel Solutions GmbH (ISO) came up with a perfect solution: ISO's Pacific reservation system can be individually adapted to existing system landscapes and connected to numerous external systems. Powerful interfaces to channel managers are used to connect the various UPTOUR hotels and vacation homes. On the distribution side, Pacific supports classic distribution channels such as Amadeus and Traffics.

From activities to workshops

Through the new reservation system and booking website, UPTOUR now offers not only apartments and hotels, but also a wide range of travel packages, such as guided tours, workshops or experiences. Supplementary ISO products such as the Supplier Extranet, which gives service providers direct online access to offer management, and the BI tool for visualizing and analyzing business data are also in use.

Carmen Rieskamp, Managing Director of UPTOUR: "With the tour operator software we have a wide range of options to offer all accommodations and a variety of additional services individually and packaged on one platform. This allows us to offer additional services to existing and new target groups and to automate production processes.

Markus Kretschmer, Managing Director of ISO Travel Solutions GmbH: "It is always a great pleasure to welcome new customers. Even more so when it happens with an amazing customer like UPTOUR in a difficult time like the pandemic. We are proud and happy that the cooperation with UPTOUR was so positive despite the challenging market situation and that we were able to implement the requirements hand in hand".

About UPTOUR

UPTOUR is an independent tour operator that was founded as part of Upstalsboom Hotel + Freizeit GmbH & Co. KG and has been on the market since October 2023. More than 1,000 holiday apartments and 16 hotels can be booked at the North Sea and Baltic Sea as well as inland in Lower Saxony, Schleswig-Holstein and Mecklenburg-Western Pomerania. Travelers can also book package tours to the coast. Various packages and themed tours are offered in the following areas Pleasure, Sports, Health, Sustainability and Personal Development, as well as Holidays with Dogs. All associated accommodations are advertised to Traffics and Amadeus via ISO Travel Solutions with daily updated prices and availability until shortly before departure.